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Step Up to Serve Customers as They Become More Affluent and Educated By : Donald Mitchell Global cost reductions often come from serving those in underdeveloped countries as they emerge into the money-based economy to buy and use global offerings. The 5 W's of World Class Customer Service Training By : Rosanne Dausilio, Ph.D. The interaction anyone has at any level with your company, your employees, including you, gives a customer-- whether current, potential, or internal or external--an opportunity to make a judgment about you, your company, all companies like yours in the industry. Identify and Eliminate Customer Complacency That Costs You Profitabale Growth By : Donald Mitchell Customers are so easily satisfied that they will be satisfied with results that cost them money and threaten their lives. This article explains the need to address that customer complacency and overcome it to produce profitable growth. Discrimination and Carpet Cleaning Clients By : David Gruttadaurio Choose your clients wisely. You don't have to work for everyone. Upgrade the Role You Play in Your Customers' Lives By : Donald Mitchell Would you rather lead a star business or be a bit performer? This article describes how the role you choose in serving customers determines your ultimate success. Make Life More Convenient for Customers: Be Open When They Need You By : Donald Mitchell Anyone who has looked in vain for a product or service when needed knows that businesses are usually open when it's convenient for them . . . not for when it's convenient for their customers. This article looks at how to profitably remedy this fault. 0800 Numbers – The 7 Most Frequently Asked Questions! By : David Clarke 0800 numbers are becoming more and more popular as businesses realise that potential customers are more likely to make a call if it’s free Buying 0800 numbers online can be a potential minefield Be More Available to Your Customers By : Donald Mitchell Many organizations schedule their hours to make life pleasant for employees. That can be costly if those hours make life unpleasant for customers. This article explains how to think about the hours you operate. Customer Service ABC's By : 26 practical ideas for businesses to improve their customer service. UK Business Embrace Customer Service Training By : Sue Gill In today's competitive markets, it is often the quality of customer service that determines the winners and losers 'Customer service training can be the magic ingredient that makes a business or organisation stand out from the crowd How Do You Sustain And Grow Your Customer Relationships? By : Terry Hill The most important thing in sales and marketing is to attract and retain your most profitable business customers In order to accomplish this feat, you must devise and implement a customer strategy that builds, fosters, nurtures and extends relationships with your customers Secrets Of Extreme Customer Satisfaction By : A happy customer is worth a lot to businesses. Here are some tips. Mystery Shopping Doesn't Have To Be A Mystery By : Shaun Parker New to Mystery Shopping? Read this article and let us help you decrypt the subject in an easy to read format. Customer Service Training Customer Is King And King Does Not Bargain By : Shaun Parker An article tracing the evolutionary aspects surrounding customer service training developments Outsourcing: Past, Present and its Future By : James Stinson Take a look of how outsourcing emerge, its current stand in today's world and what lies ahead. Hi, How May I Offend You Today? By : Robert Howard As an American consumer, chances are that you have been offended in some way by a company this year. It hasn't always been that way. Before the current era of mass-everything, there was a real connection between proprietor and customer: a connection that continues to be the envy of most businesses today. Can You Really Use Articles To Build Your List? By : Chris Vendilli Getting customers in your site should always be ranked as high as the importance of the quality and the excellence of the product and the services you provide. Freelance Work At Home Basics - 3 Ways to Build Client Trust While Working From Home By : John Purfield One of the problems we face as freelance programmers is we need to gain and hold the trust of the client. This holds especially true for us that work from home a lot. Read this article if you want 3 sure fires ways to gain your clients trust while working from home. 10 Customer Service Tips To Build Loyal Customers By : Ingrid Cliff 10 strategies to build loyal customers for your business. When Did Customer Service Breakup? By : Ann Williamson For years it has been said that the customer is always right. As a business owner, you must see to it that your customers are happy and well taken care of, right or wrong. This is what is known as good customer service. However; it seems lately that there has been a separation of customer and service. Finding New Customers Is Not Always Easy By : Hans Hasselfors So what is new customers really all about? The following article includes some fascinating knowledge around new customers--info you can use, not just the old stuff they used to tell you. Ticket System - Should You Get One? By : Gary Jezorski Customer support is a feasible asset to every e-commerce website, even in the most minimal forms. Online ticket systems, frequently asked questions, live chat, and knowledge bases are all efficient ways of managing online customer support. These can be setup by an average webmaster. Call Center Deflection and KCS Provide a Significant Return on Investment By : Randy Ross The Return on Investment factors from implementing call center deflection coupled with Knowledge-Centered Support (KCS) principals can be separated into hard and soft savings. Hard savings include increased capacity without the need for additional headcount, increased call deflection, and decreased time to train a new agent. My Guide on How to Stop Losing Customers By : vincent murphy Here is my guide on how to stop losing customers and how to avoid these online business mistakes that will turn visitors away from your website and cause you to lose profit and popularity. How To Deal With A Difficult Customer By : Kevin Sinclair Providing good customer service to a difficult customer or client can feel like walking a diplomatic tightrope. But if you handle a customer's complaint the right way, you can turn the situation around and even turn that person into a loyal customer. Here are some tips to help you when faced with a difficult customer. Generating Customer Loyalty By : Pj Germain Becoming and staying customer-intimate requires more than building client knowledge and having expertise in reengineering our customers business processes. We must offer more than just service. We need to maintain a broad product line that can be configured to the specific needs of a customer. Why Provide Good Customer Service By : Kevin Sinclair If there are no customers, then there is no business. If there is no business then you do not have a job. It does not even matter if yours is not a customer-facing job. Customers are needed. Staying In Top Condition to Serve Customers with Excellence By : Pj Germain The essence of excellent customer service is going beyond the expected. Here is some information to help you stay proactive. Cash Businesses are Losing Billions to Employee Theft By : Dan Cosgrove If you are a retail business owner or manager, be assured of one thing: employees are stealing from you. This article offers pragmatic tips you can put into action immediately to stem employee theft loses. Customer Loyalty - Our Choice to Create By : Pj Germain What does it means for us to be loyal to our customers? First of all it seems to be easier to take for granted customers loyalty to us and bemoan what we think is a lack of loyalty to us. Each repeat order from a customer can be a sign of their loyalty. The Business of Helping Others to Get Online Tasks Done By : James Lowe Many business start up gals and guys start up well and then hit walls that you can help them open the door and go through if you have the will and right skills Gift With A Personal Touch By : Karishma Roy One of the best ways to stay with the customer is to present them gifts most useful to them on regular basis, imprinted with your company name and logo. Accountability is The Key to Exemplary Customer Service By : Paula Switzer Are you frustrated with employees who don't know the meaning of accountability? Learn how to create a culture where employees become accountable and customer service is exemplary. "How To Deal With 'Freeloaders' In Your Business By : Mark Silver 'Can you give me your (class/product/offer) for free, or reduced cost? I'm in a tough situation, and need the help.' Have you ever had anyone ask you this in your business? If you haven't, it's either because you're invisible, you've only been in business for five minutes, or because you look mean. :-) Are these people really freeloaders? Are You Resentful of Your Clients? By : Maria Marsala Are there times that your stomach churns when you hear a clients voice? Do you have many "clients from hell"? If so, you may have Client Resentment Disease.

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